Privacy Policy

Valley West Dental Centre – Privacy Policy

Valley West Dental Centre is committed to protecting the privacy and confidentiality of personal information provided by our patients, website visitors, and other individuals who interact with our clinic. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial health privacy laws.

Information We Collect

We may collect personal information when you:

• Contact our clinic by phone, email, or website form
• Book or attend an appointment
• Complete patient forms
• Subscribe to communications
• Browse our website

Personal information may include:

• Name, address, phone number, email
• Date of birth
• Health history and dental records
• Insurance information
• Payment or billing information
• Website usage data (cookies, analytics, IP address)

We only collect information that is necessary to provide dental care, operate our clinic, or respond to inquiries.

How We Use Personal Information

We may use personal information for the following purposes:

• Providing dental treatment and related services
• Scheduling and confirming appointments
• Processing insurance claims and payments
• Communicating about treatment, reminders, or clinic updates
• Maintaining patient records
• Improving our services and website
• Meeting legal and regulatory requirements
  

We do not use personal information for purposes unrelated to these activities without consent, unless required by law.

Consent

By providing personal information to Valley West Dental Centre, you consent to its collection, use, and disclosure as described in this policy.

You may withdraw consent at any time, subject to legal or clinical limitations.

Disclosure of Information

We may share personal information when necessary to:

• Refer you to specialists or other healthcare providers
• Process insurance or third-party billing
• Comply with legal requirements
• Protect patient safety or clinic operations

We do not sell or rent personal information.

Protection of Information

We take reasonable steps to protect personal information using:

• Secure electronic records
• Password-protected systems
• Restricted staff access
• Physical security measures

Despite these safeguards, no system can guarantee complete security.

Website Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors use the site.
This information does not identify you personally but helps improve website performance.

You may disable cookies in your browser settings.

Access and Correction

You have the right to request access to your personal information and to request corrections if the information is inaccurate.

Requests may be made in writing to the contact listed below.

Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time.
The current version will always be posted on our website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:Valley West Dental Centre
3645 Gossett Rd #220
West Kelowna, BC
V4T 2N8
(250) 768-2789